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[button text=”SHOP NOW” color=”white” style=”outline” link=”https://www.juenita.com/black-friday/”] [/text_box] [/ux_banner] [row] [col span__sm=”12″] [accordion title=”Shipping”] [accordion-item title=”Do you ship worldwide?”]

Yes, we ship to most countries all over the world. 

We offer shipping to the following destination countries: 



Costa Rica 
Czech Republic 

Dominican Republic 




Hong Kong 





New Zealand 

Puerto Rico 


South Africa 


United Kingdom 
United States 

[/accordion-item] [accordion-item title=”What shipping methods do you offer?”]

See our Shipping Information page for all the shipping methods available.

[/accordion-item] [accordion-item title=”How do I track my order?”]

We have a system that allows you to track your order and shipment status. 
You need to fill in your Order ID number and the email address you used when placing your order. 

You can go to our tracking page here.

[/accordion-item] [/accordion] [/col] [/row] [row] [col span__sm=”12″] [accordion title=”Payment”] [accordion-item title=”How can I find my purchase on my billing statement?”]

You can find us next to the purchase amount under the name “Jewelry Website / juenita”.

[/accordion-item] [accordion-item title=”What payment methods are available on your website?”]

We accept all major credit cards and payments made through PayPal. 
You can see the complete list of payment methods on our payment page, after clicking on the “Proceed to Checkout” button on the shopping cart and selecting your country.

[/accordion-item] [accordion-item title=”What is your privacy policy?”]

Respecting your privacy is of utmost importance to us at juenita. Any information you submit to our website, or that is gathered by a “cookie” during your visit, is used strictly by juenita to maintain a record of your purchases and for promotional reasons. We do not sell, transfer, rent or trade your information to any third party. 

When you register at our site, you will be asked to submit some personal information, such as name and contact information. juenita will safeguard your personal information. Under no circumstances will we disclose or share your information with any unauthorized third party. In addition, we utilize a “cookie” to track your movements on the site. The cookie “remembers” who you are, therefore eliminating the need for you to re-register with us every time you visit our site. In addition, it enables us to provide you with a shopping cart feature, and streamlines your overall shopping experience.

[/accordion-item] [accordion-item title=”I received a promotional code. How do I use it?”]

If you have a juenita promotional code, enter the code in the “Promotional Code” box on the bottom of the shopping and click on “Apply”.

[/accordion-item] [accordion-item title=”What should I do if I receive a ‘payment didn’t go through’ message?”]

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate. 
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services. 
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

[/accordion-item] [accordion-item title=”I have a PayPal account but I cannot complete the payment.”]

If for some reason you cannot complete your payment using PayPal, please contact us with your order details. 
We will send you an e-mail with a PayPal Payment Request in order to complete your payment.

[/accordion-item] [/accordion] [/col] [/row] [row] [col span__sm=”12″] [accordion title=”Placing Orders”] [accordion-item title=”How do I place an order?”]

Placing an order is easy. Choose the piece of jewelry and write the desired inscription. 
Select the chain length from the drop box menu and click on the “Add to Cart” button. 
In the shopping cart you can add a gift box and gift card message. 
You then select the shipping option you would like in the “Shipping Method” box in the shopping cart. 

Click on “Proceed to Checkout” or the “Checkout with PayPal” button to complete your purchase. 
You will be directed to the selected secure payment-processing website. 
There you will have the option of paying with your credit card, PayPal or a bank transfer. 

Please feel free to Email us with any special requests or questions.

[/accordion-item] [accordion-item title=”I have a special request for my necklace, what should I do?”]

You can add your special requests in the ‘Comments’ box at the bottom of your Shopping Cart. 
We will make sure that your order is carried out according to your preference. 

If you are unsure whether your special request is possible, please contact us.

[/accordion-item] [accordion-item title=”How do I change an order after It has been placed?”]

We begin working on your jewelry immediately after your order is placed. 

If you want to change an order please contact us as soon as possible. 
Changes made more than 12 hours after time of purchase may require a 30% restocking fee.

[/accordion-item] [accordion-item title=”How can I cancel an order?”]

Once your order has been submitted we will immediately begin production on the items. 

Due to the fact that each item is unique and customized, you will be refunded a 70% of the original item price as it cannot be restocked. If you have any question about canceling your order do no hesitate to contact us.

[/accordion-item] [accordion-item title=”Why didn’t I get a confirmation / shipping email?”]

After placing an order you will receive an “Order Confirmation” email with all your order details. We ask you to review your items and shipment address. Therefore, it is important to provide us with a valid email address. 
If you didn’t receive a confirmation email, please check your spam box. 
To ensure that our emails do not go to your spam/junk folder, add service@juenita.com to your email address list. 

You can find out your Order Status here: Order and Shipment Status Information.

[/accordion-item] [/accordion] [/col] [/row] [row] [col span__sm=”12″] [accordion title=”Returns And Refunds”] [accordion-item title=”What are your return conditions?”]

You may return most new, unopened items purchased and received from juenita.com within 30 days of delivery. 

You can find our full return and cancellation policy here.

[/accordion-item] [/accordion] [/col] [/row] [row] [col span__sm=”12″] [accordion title=”Still Need Help?”] [accordion-item title=”contact us”]
If your question is not listed here, please feel free to contact us.
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